Return/Refund/Exchange Policy

We offer 10 days hassle-free returns & exchange from the date of delivery and a further 7 days for the returned product(s) to reach us.

We also offer reverse pick-up services at no additional costs or charge on orders above 2000 INR.

1. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.

2. For COD orders, a store credit/coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address. Refunds are not applicable for COD orders.

3. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn or the tags and labels are missing, a refund would not be provided.

4. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.

PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 

5. Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 1 YEAR FROM THE DATE OF ISSUANCE OF THE COUPON CODE.

6. Shipping Charges are Non-Refundable.

7. You can get in touch with us about any issues at our customer support portal or drop us a line at info@italianvega.in and we will be happy to help. For a faster response, send us a message on Instagram . You can also reach us on +91 9837780786. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.  Please note that we do not solve customer queries on WhatsApp.

8. If the total order value of product is below 2000 INR customer have to pay return courier charges for that.

9. Cancellations will only be possible till the order has not been dispatched from our warehouse. 

10. To maintain a good relation standards on Italian Vega, we do not accept returns/exchange on several product categories, including but not limited to Blazers, Coats, Suits and Custom Orders. Italian Vega may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

11. Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.

12. Click here to send your Return/Exchange request, Please mention all the related information, Including your reason to request for return or exchange.